shipping & returns

Sustainability

We take pride in the fact that everything we do is ecofriendly and sustainable. Shipping is no exception! When you receive your order, you'll see exactly what we mean. Everything you receive is recycled! The shipping packets, address labels, and information cards are all made from 100% recycled materials. Not to mention of course your recycled products. Everything matters. And that's why we make every effort to ensure everything we do, is done right!

 

Shipping

All orders will be processed in 1-2 business days. Shipping time is dependent upon service selected when ordering.

Products are shipped from Toronto, Canada. Shipping time is usually related to proximity from Toronto. Within the same province (Ontario), typically orders will take 1-2 business days to arrive. 4-7 days is normal for the East and West coasts.

Shipping to the USA will typically take 4-7 business days to arrive unless faster shipping option is selected.

Any other international shipping typically will be 6-10 business days.

IMPORTANT NOTE: If selecting 'Regular Post' as shipping option, please note no tracking number is available, or insurance provided with this service. Order will be shipped through the letter mail service and no information will be available once sent. We bear no responsibility once order is sent. Recommend selecting options with tracking and insurance.


Returns

If you purchased a product and wish to return it for any reason, please follow the requirements below:

  • A return request e-mail must be sent to globetrotter@gobeyondb.com within 10 days of delivery. Returns must be sent within 7 days of receiving the return/exchange instructions.
  • Do not send item back before receiving a reply from us.
  • Products must be unwashed and unworn
  • We reserve the right to refuse return after inspection if product is believed to have been worn, washed or cannot be resold due to any damage.
  • Customer is responsible for return shipping costs and the original shipping charge are also non-refundable.


Exchanges

If you purchased a product and wish to exchange it for any reason, please follow the requirements below:

  • An exchange request e-mail must be sent to globetrotter@gobeyondb.com within 10 days of delivery. Exchanges must be sent within 7 days of receiving the return/exchange instructions.
  • Do not send item back before receiving a reply from us.
  • Products must be unwashed and unworn
  • We reserve the right to refuse exchange after inspection if product is believed to have been worn, washed or cannot be resold due to any damage.
  • Customer is responsible for return shipping costs and the original shipping charge are also non-refundable. However shipping cost of new item being sent to you will be covered.

 

 

size chart